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Product & Ingredients
Have questions about our formulations or ingredient transparency? Our team is here to provide detailed information on product composition, sourcing, efficacy, and safety—grounded in our commitment to clean, scientifically backed beauty.
Advocate Program
Become a Crunchi Advocate! Crunchi is so much more than a beauty brand, we are a community! Join our Advocate community and get rewarded for sharing! This is your moment.
Banished Ingredients
Many ingredients don't make the cut with our products. Our Banished List represents a small fraction of the harmful ingredients banned from use in any Crunchi product.
Crunchi Loyalty
Welcome! With Crunchi Loyalty—your rewards start now. Earn points every time you shop and unlock exclusive perks along the way.
Crunchi Ingredient Glossary
Discover Crunchi’s list of skincare ingredients with direct links to clean, conscious ingredient pages—learn about benefits, sourcing, and safety
Crunchi Returns
We’re so sure you’ll love Crunchi® that we offer a money back guarantee as clean and high-performing as our products. Try us for 30 days and if you’re not completely satisfied, we’ll refund your money minus shipping and handling, excluding sale items
Articles
How can I return a product for a refund?
To initiate a return request for a refund, please visit our Returns Portal. You can locate your order and process your return in just a few easy steps.
How can I return a foundation product if the shade is not suitable for me?
To initiate a return, visit our Returns Portal. You will have the ability to locate your order to process your return in a few easy steps.
Can I add an item to my already approved return request?
Once a return request has been approved, we are unable to add additional items to it. Each return is processed based on the items originally included in the request as per our return policies. For any items that are beyond the return window or not pa
What should I do if my package is marked as delivered but not received?
If your package is marked as delivered but you have not received it, here are a few steps you can take:. If the package still cannot be located, please allow a couple more days as it might appear after being marked delivered. If it still hasn't arriv
