Chat With Us
Have a quick question? Start a chat with our team for real-time help.

We're Here to Help!

Have a question, need product advice, or just want to say hello? Our Crunchi team is ready to assist you. Reach out and we'll get back to you as soon as possible—we love hearing from our Community!

Give Us a Call!

Need quick assistance? Our Crunchi team is just a phone call away. Whether you have questions about products, orders, or anything else—we’re here to help with friendly, knowledgeable support.

CRUNCHI®

<p>If your package is marked as delivered but you have not received it, here are a few steps you can take:</p><ul><li>Check with neighbors, housemates, or doormen to see if they accepted the package on your behalf.</li><li>Ensure that the package wasn&apos;t left in a discreet location around your property.</li><li>Double-check the shipping address provided during the order.</li></ul><p>If the package still cannot be located, please allow a couple more days as it might appear after being marked delivered. If it still hasn&apos;t arrived, contact our support for further assistance.</p>

If your package is marked as delivered but you have not received it, here are a few steps you can take:. If the package still cannot be located, please allow a couple more days as it might appear after being marked delivered. If it still hasn't arriv

What should I do if my package is marked as delivered but not received?

Is it possible to completely avoid heavy metals in color cosmetics and skincare products?

Does Crunchi third-party test for heavy metals?

Does Crunchi products contain water?

Are all Crunchi products EWG verified?

Do any Crunchi products contain talc?

Does Crunchi test for pesticides?

Does Crunchi use ethoxylated ingredients?

Does Crunchi use ethically sourced mica?

Are Crunchi products vegan?

Are Crunchi products "non-comedogenic"?

What does it mean to be toxin-free?

Are Crunchi products gluten-free?

Are Crunchi Products non-GMO?

Does Crunchi use certified organic ingredients?

Do Crunchi Products contain nuts or seeds?

Are Crunchi products soy free?

Does Crunchi use the preservative phenoxyethanol?

I notice Crunchi has a few silicone-based ingredients in some products, such as Dimethicone, Bis-Stearyl Dimethicone, and Triethoxycaprylylsilane. Are these considered safe ingredients?

Are there any harmful effects from the ingredient Dimethicone?

Does Crunchi use PFAS ingredients or test for PFAS in products or packaging?

What do you mean by "Strategically selected safe synthetic ingredients"?

Are Crunchi products 100% natural?

Are Crunchi products tested on animals?

Are Crunchi products safe to use while pregnant or nursing?

I have heard some citrus essential oils are not phototoxic or photosensitive. Are the essential oils used in Crunchi Skincare products safe for sun-exposed skin?

Where are Crunchi products manufactured?

Once I open my Crunchi product, how long to I have to use it?

I have heard it is important to avoid nanoparticles in cosmetics. Do any Crunchi products contain nanoparticles?

I know seed oils (PUFAs) are not recommended for daily consumption but what about using them in color cosmetics and skin care products?

Why does Crunchi use titanium dioxide?

How to Report a MoCRA Defined Serious Adverse Event

Product & Ingredients

Who is a Crunchi Advocate?

What are the benefits associated with becoming a Crunchi Advocate?

How do I become a Crunchi Advocate?

Are there any monthly fees associated with being a Crunchi Advocate?

What are the minimum requirements to remain an Active Advocate?

What is the annual Advocate renewal fee and what does that include?

Is there a monthly minimum requirment I must meet to receive commissions?

Do I have to make personal purchases to receive a commission?

How much can I expect to earn as Crunchi Advocate?

Is there a cap on the amount an Advocate can earn?

Do I receive volume on my Digital Enrolment Collection?

Do Clients have to purchase through an Advocate?

How do I cancel my Advocate status?

I represent another Direct Sales company. Can I still join as an Advocate?

What can I expect in terms of training & support with my business?

Advocate Program

Homosalate (HMS)

Triclosan

1, 4-Dioxane

2-Bromo-2-Nitropropane-1,3-Doil (Bromopol)

Aluminum Hudroxide (CI 770022)

Benzalkonium Chloride

Benzophenones

BHA & BHT

Bismuth Oxychloride

Boric Acid

Butoxyethanol

Carbon Black

Coal Tar

Cyclic Siloxanes

Diazolidinyl Urea

Diethyl Phthalate (DEP)

Ethanolamine Compounds (MEA/DEA/TEA)

Ethoxylated Ingredients

Ethylenediaminetetraacetic Acid (EDTA)

Formaldehyde & Formaldehyde Releasing Agents

Grapefruit Seed Extract

Hydroquinone

Imidazolidinyl Urea

Iodopropynyl Butylcarbamate (IPBC)

Japanese Honeysuckle Extract

DMDM Hydantioin

Synthetic Colorants/FD&C/Lake Dyes

Synthetic Flavors

Quaternium-15

Resorcinol

Retinyl Palmitate/Retinol

Synthetic Fragrance

Talc

Loose Powder Titanium Dioxide

Mercury & Mercury Compounds

Methylisothiazolinone

Mineral Oil

Nanoparticles (Nanomaterials)

Octinoxate

Oxybenzone

Parabens

PEGs (Polyethylene Glycol)

PFAs/"Forever Chemicals"/PTFE (Teflon)

Phenoxyethanol (2-phenoxyethanol)

Phthalates

Propylene Glycol

Banished Ingredients

Crunchi Loyalty FAQs

Crunchi Cash FAQs

Crunchi Loyalty

Sunlight® Tinted SPF 30

Translucent Finishing Powder

Daylight® Advanced Facial Cream

Crunchi Ingredient Glossary

Crunchi Returns FAQs

Crunchi Return Policy

Crunchi Returns

How can I return a product for a refund?

How can I return a foundation product if the shade is not suitable for me?

Can I add an item to my already approved return request?

How do I renew my Advocate membership?

Can I change my order after it has been placed?

Is it possible to modify an order after it has been placed?

Can I exchange a product for a different shade?

What should I do if my package is marked as delivered but not received?Updated a month ago