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Product & Ingredients

Have questions about our formulations or ingredient transparency? Our team is here to provide detailed information on product composition, sourcing, efficacy, and safety—grounded in our commitment to clean, scientifically backed beauty.

31 articles
Advocate Program

Become a Crunchi Advocate! Crunchi is so much more than a beauty brand, we are a community! Join our Advocate community and get rewarded for sharing! This is your moment.

15 articles
Banished Ingredients

Many ingredients don't make the cut with our products. Our Banished List represents a small fraction of the harmful ingredients banned from use in any Crunchi product.

46 articles
Crunchi Loyalty

Welcome! With Crunchi Loyalty—your rewards start now. Earn points every time you shop and unlock exclusive perks along the way.

2 articles
Crunchi Ingredient Glossary

Discover Crunchi’s list of skincare ingredients with direct links to clean, conscious ingredient pages—learn about benefits, sourcing, and safety

3 articles
Crunchi Returns

We’re so sure you’ll love Crunchi® that we offer a money back guarantee as clean and high-performing as our products. Try us for 30 days and if you’re not completely satisfied, we’ll refund your money minus shipping and handling, excluding sale items

1 category

Articles

How can I return a product for a refund?

To initiate a return request for a refund, please visit our Returns Portal. You can locate your order and process your return in just a few easy steps.

How can I return a foundation product if the shade is not suitable for me?

To initiate a return, visit our Returns Portal. You will have the ability to locate your order to process your return in a few easy steps.

Can I add an item to my already approved return request?

Once a return request has been approved, we are unable to add additional items to it. Each return is processed based on the items originally included in the request as per our return policies. For any items that are beyond the return window or not pa

What should I do if my package is marked as delivered but not received?

If your package is marked as delivered but you have not received it, here are a few steps you can take:. If the package still cannot be located, please allow a couple more days as it might appear after being marked delivered. If it still hasn't arriv

How do I renew my Advocate membership?

To renew your Advocate membership, it is important to note that PayPal is not an accepted payment method for renewals. You should update your payment method to a physical card. Once you have updated your payment method, your renewal can be processed

Can I change my order after it has been placed?

Unfortunately, changes to orders cannot be made once they have been placed. However, if you notice an error and your order has not yet shipped, we may be able to cancel it, allowing you to reorder the correct items. If the order has already processed

Is it possible to modify an order after it has been placed?

Due to system limitations, it is not possible to modify an order once it has been placed. However, please reach out to [email protected] and our team will be happy to see what options you have have.

Can I exchange a product for a different shade?

You may be eligible for an exchange within 30 days. Please start the exchange process by visiting our Returns Portal. Note that you might be responsible for the return shipping costs. If your order falls outside the exchange window, we've often consi