How do I start a return?. To initiate a return, visit our Returns Portal.  You will have the ability to locate your order to process your return in a few easy steps. Are there any exclusions?. Crunchi does not accept returns on sale items or discount

How do I start a return?To initiate a return, visit our&#xA0;<a href="http://returns.crunchi.com/returns" style="text-decoration:none;" target="_blank">Returns Portal</a>. &#xA0;You will have the ability to locate your order to process your return in a few easy steps.Are there any exclusions?Crunchi does not accept returns on sale items or discounted items (including promotional bonus products, products redeemed as a Loyalty reward or the Advocate Enrollment fee of $49).&#xA0;Can I return part of a set?We are not able to partially refund or credit a single item from a set or bundle. All kits, gift sets and duos must be returned with all items in the kit in order to receive refund or credit.Damaged or Defective Items:If you received an item that is damaged or defective, visit our&#xA0;<a href="http://returns.crunchi.com/returns" style="text-decoration:none;" target="_blank">Returns Portal</a>&#xA0;to initiate your replacement!&#xA0;Who is responsible for return shipping costs?In some scenarios, Crunchi will provide a return shipping label, and the fee of $8.95 will be deducted from the return value.What is a Green Return?Some returns may qualify for a Green Return, meaning you won&#x2019;t need to ship the item back. If eligible, you&#x2019;ll receive a refund or replacement and be encouraged to keep, recycle, or donate the item. Eligibility will be shown during the return process.<h4 dir="ltr" id="how-do-i-track-my-return">How do I track my return?</h4>Once you&#x2019;ve submitted your return, you&#x2019;ll receive a confirmation email with tracking info (if a label is issued). You can also check your return status via the Returns Portal anytime.<h4 dir="ltr" id="when-will-i-receive-my-refund-or-exchange">When will I receive my refund or exchange?</h4><ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Standard returns: Once we receive and inspect the returned item, your refund or exchange will be processed within 7 business days. </li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Green Returns: If applicable, your refund may be processed instantly upon approval.&#xA0;</li></ul>*You&#x2019;ll be notified via email once your refund is completed. Do you have fraud prevention policies?Yes. We monitor return activity to ensure fair use and prevent abuse. Excessive or suspicious returns may be investigated, potentially leading to returns being declined or Green Return eligibility being removed.

Crunchi Returns FAQs

Chat With Us
Have a quick question? Start a chat with our team for real-time help.

We're Here to Help!

Have a question, need product advice, or just want to say hello? Our Crunchi team is ready to assist you. Reach out and we'll get back to you as soon as possible—we love hearing from our Community!

Give Us a Call!

Need quick assistance? Our Crunchi team is just a phone call away. Whether you have questions about products, orders, or anything else—we’re here to help with friendly, knowledgeable support.

CRUNCHI®

We’re so sure you’ll love Crunchi® that we offer a money back guarantee as clean and high-performing as our products.

Try us for 30 days. If you’re not completely satisfied, we’ll refund your money minus shipping and handling, excluding sale items.

Crunchi Return Policy

Crunchi Returns

Is it possible to completely avoid heavy metals in color cosmetics and skincare products?

Does Crunchi third-party test for heavy metals?

Does Crunchi products contain water?

Are all Crunchi products EWG verified?

Do any Crunchi products contain talc?

Does Crunchi test for pesticides?

Does Crunchi use ethoxylated ingredients?

Does Crunchi use ethically sourced mica?

Are Crunchi products vegan?

Are Crunchi products "non-comedogenic"?

What does it mean to be toxin-free?

Are Crunchi products gluten-free?

Are Crunchi Products non-GMO?

Does Crunchi use certified organic ingredients?

Do Crunchi Products contain nuts or seeds?

Are Crunchi products soy free?

Does Crunchi use the preservative phenoxyethanol?

I notice Crunchi has a few silicone-based ingredients in some products, such as Dimethicone, Bis-Stearyl Dimethicone, and Triethoxycaprylylsilane. Are these considered safe ingredients?

Are there any harmful effects from the ingredient Dimethicone?

Does Crunchi use PFAS ingredients or test for PFAS in products or packaging?

What do you mean by "Strategically selected safe synthetic ingredients"?

Are Crunchi products 100% natural?

Are Crunchi products tested on animals?

Are Crunchi products safe to use while pregnant or nursing?

I have heard some citrus essential oils are not phototoxic or photosensitive. Are the essential oils used in Crunchi Skincare products safe for sun-exposed skin?

Where are Crunchi products manufactured?

Once I open my Crunchi product, how long to I have to use it?

I have heard it is important to avoid nanoparticles in cosmetics. Do any Crunchi products contain nanoparticles?

I know seed oils (PUFAs) are not recommended for daily consumption but what about using them in color cosmetics and skin care products?

Why does Crunchi use titanium dioxide?

How to Report a MoCRA Defined Serious Adverse Event

Product & Ingredients

Who is a Crunchi Advocate?

What are the benefits associated with becoming a Crunchi Advocate?

How do I become a Crunchi Advocate?

Are there any monthly fees associated with being a Crunchi Advocate?

What are the minimum requirements to remain an Active Advocate?

What is the annual Advocate renewal fee and what does that include?

Is there a monthly minimum requirment I must meet to receive commissions?

Do I have to make personal purchases to receive a commission?

How much can I expect to earn as Crunchi Advocate?

Is there a cap on the amount an Advocate can earn?

Do I receive volume on my Digital Enrolment Collection?

Do Clients have to purchase through an Advocate?

How do I cancel my Advocate status?

I represent another Direct Sales company. Can I still join as an Advocate?

What can I expect in terms of training & support with my business?

Advocate Program

Homosalate (HMS)

Triclosan

1, 4-Dioxane

2-Bromo-2-Nitropropane-1,3-Doil (Bromopol)

Aluminum Hudroxide (CI 770022)

Benzalkonium Chloride

Benzophenones

BHA & BHT

Bismuth Oxychloride

Boric Acid

Butoxyethanol

Carbon Black

Coal Tar

Cyclic Siloxanes

Diazolidinyl Urea

Diethyl Phthalate (DEP)

Ethanolamine Compounds (MEA/DEA/TEA)

Ethoxylated Ingredients

Ethylenediaminetetraacetic Acid (EDTA)

Formaldehyde & Formaldehyde Releasing Agents

Grapefruit Seed Extract

Hydroquinone

Imidazolidinyl Urea

Iodopropynyl Butylcarbamate (IPBC)

Japanese Honeysuckle Extract

DMDM Hydantioin

Synthetic Colorants/FD&C/Lake Dyes

Synthetic Flavors

Quaternium-15

Resorcinol

Retinyl Palmitate/Retinol

Synthetic Fragrance

Talc

Loose Powder Titanium Dioxide

Mercury & Mercury Compounds

Methylisothiazolinone

Mineral Oil

Nanoparticles (Nanomaterials)

Octinoxate

Oxybenzone

Parabens

PEGs (Polyethylene Glycol)

PFAs/"Forever Chemicals"/PTFE (Teflon)

Phenoxyethanol (2-phenoxyethanol)

Phthalates

Propylene Glycol

Banished Ingredients

Crunchi Loyalty FAQs

Crunchi Cash FAQs

Crunchi Loyalty

Sunlight® Tinted SPF 30

Translucent Finishing Powder

Daylight® Advanced Facial Cream

Crunchi Ingredient Glossary